24/7 Dispatch
Machine down? Call the dispatch line. A real coordinator answers within three rings, day or night, and can dispatch the nearest technician immediately.
(410) 488-9200
Contact
24/7 dispatch · (410) 488-9200
Talk to a real person, not a voicemail box.
Call our dispatch line any hour of the day, email our service team, or stop by our Baltimore headquarters. Whether you have a machine down right now or are planning a new route, we are one phone call away.
Three ways to reach us
Pick the channel that fits your situation
Emergencies go through dispatch. Sales and quotes go through our account team. Everything else reaches our headquarters in Baltimore.
Service & Sales
Quotes, contract questions, coverage checks, and onboarding inquiries. Our team replies to every message within one business day.
[email protected]Headquarters
Walk-ins welcome during business hours. Our Baltimore facility houses the dispatch center, warehouse, and parts inventory for the entire Mid-Atlantic network.
6715 Electronic Dr
Find us
Headquarters & dispatch center
Our Baltimore location anchors the entire Mid-Atlantic route network — every scheduled route and emergency dispatch originates from here.
Vending Route Hub HQ
Warehouse, dispatch center, and parts inventory for the entire four-state route network.
Address6715 Electronic Dr, Baltimore, MD 21224
Phone(410) 488-9200
Email[email protected]
Operating hours
When you can reach us and when we are on the road
Our office hours cover the business side. Our dispatch line runs 24 hours a day, every day of the year, because vending machines do not wait for business hours to fail.
Monday – Friday
7:00 AM – 7:00 PM
Saturday
8:00 AM – 5:00 PM
Sunday
Emergency dispatch only
Federal holidays
Emergency dispatch only
24/7 dispatch line
Always answered
Route service visits
Mon–Sat, 6:00 AM – 8:00 PM
After-hours emergencies
Callouts outside 7 AM–7 PM, Monday–Saturday, or on federal holidays carry a flat $85 dispatch surcharge. Managed and Fleet clients receive priority response at no additional charge for standard repairs.
Direct lines to the right team
Skip the switchboard
Each department has its own inbox. Send your message to the right team and get a faster, more informed reply.
Sales & Quotes
New route inquiriesQuotes, plan comparisons, coverage checks, and multi-site pricing for new clients.
[email protected]Client Support
Existing accountsRoute adjustments, service ticket questions, report requests, and account updates.
[email protected]Billing
Invoices & paymentsInvoice copies, payment portal questions, PO setup, and W-9 or COI requests.
[email protected]Fleet Operations
50+ machine operatorsDedicated program for vending operators with custom SLAs, API access, and quarterly reviews.
[email protected]Careers
Join the teamTechnician and coordinator openings across our four-state footprint.
View open positionsMedia & Partnerships
Business inquiriesVendor partnerships, referral programs, and institutional inquiries.
Explore partners
Send us a message
Tell us what you need and we will route it correctly
Fill out the form below and we will forward your message to the right department. A real coordinator will reply within one business day — often sooner.
- Emergency repairs should go through the dispatch phone line instead
- Include your ZIP code so we can confirm coverage instantly
- Attach machine models or error codes if you have them
- For new accounts, tell us your machine count and locations
- We never share your contact information with third parties