Call dispatch
Call (410) 488-9200 and tell the coordinator it is a warranty callback. Have your facility name and the original service ticket number if you have it.
Warranty
90-day parts & labor coverage
Every repair we make carries a written warranty.
If a part we replaced fails within 90 days, we return and fix it for free — parts and labor included. No fine print, no labor charges, no "diagnostic fees" on a warranty callback. Here is exactly what is covered, what is not, and how a warranty claim works.
90-day coverage
Parts and labor included
90 days
Parts & labor warranty
Every repair performed by a Vending Route Hub technician carries a 90-day warranty on both the replacement part and the labor that installed it.
$0 cost
Warranty callback labor
If a warrantied part fails, the return visit and labor are free. You do not pay a diagnostic fee, a trip charge, or a callback fee — those do not exist in our warranty.
48 hours
Warranty response target
Warranty callbacks are treated as priority dispatches. Our target is to have a technician on site within 48 hours of a claim, and often within 24.
Coverage by plan
What is covered under each service plan
All plans include a 90-day warranty on repairs we perform. The difference is which parts are covered at no cost during a scheduled visit versus billed at cost plus labor.
Component
Starter
Managed
Fleet
Coin mechanism
Covered
Covered
Covered
Bill validator
Covered
Covered
Covered
Vend motor & harness
Covered
Covered
Covered
Vend sensor & light
Covered
Covered
Covered
Door switch & latch
Covered
Covered
Covered
Control board
Cost + $40
Cost + $40
Cost + $40
Compressor
Cost + $40
Cost + $40
Cost + $40
Refrigeration loop
Quoted
Cost + $40
Cost + $40
Cashless reader (installed by us)
1 yr mfr
1 yr mfr
1 yr mfr
Warranty on our labor
90 days
90 days
90 days
Warranty callback labor fee
$0
$0
$0
Claim process
How to file a warranty claim in four steps
Warranty callbacks are priority dispatches. Call us first — do not wait for the next scheduled route visit.
Ticket review
We pull the original service ticket and confirm the part and labor are within the 90-day window. This takes under five minutes on the call.
Priority dispatch
A technician is scheduled within 48 hours. The visit is logged as a warranty callback at zero cost — no labor, no trip charge, no diagnostic fee.
Repair & new warranty
The replacement part and labor are covered. The new repair resets the 90-day clock on the same component from the date of the callback visit.
What is not covered
Warranty exclusions, listed honestly
Every warranty has exclusions. Ours are written here so there is no confusion later. These are the only reasons a warranty callback would be billed.
Damage from misuse or vandalism
Physical damage from forced entry, deliberate vandalism, or misuse (like inserting non-standard coins or foreign objects) is not covered. Repairs are performed at standard rates.
Power surges and electrical events
Damage from power surges, brownouts, lightning strikes, or building electrical faults is not covered. We strongly recommend surge protection on all machines.
Water damage and flooding
Damage from water intrusion, flooding, plumbing leaks, or condensation issues external to the machine is not covered. Physical site conditions are the facility's responsibility.
Parts installed by third parties
If a component we replaced is subsequently worked on by another vendor, our warranty on that component is void. This is standard across the industry.
Cosmetic wear and tear
Scratches, dents, faded graphics, and normal cosmetic aging are not covered. We can quote cosmetic restoration separately if you want machines looking new again.
Consumables
Product, cups, lids, CO2 cartridges, water filters, and coffee grounds are not covered — these are operational supplies, not warranty items.
Damage during facility construction
Damage caused by construction, renovation, painting, or moving equipment within the facility is not covered. We will quote repair at standard rates.
Machine relocation without notice
If a machine is moved to a different location without our knowledge, our warranty on prior repairs is suspended until we can re-inspect the machine in its new position.
Manufacturer warranties
We also administer manufacturer warranty claims on your behalf
Most vending machines ship with a manufacturer warranty of one to three years on major components. Managing those claims is tedious — you have to file paperwork, ship parts, and wait. We handle all of it.
- We file manufacturer warranty claims in your name at no cost
- We handle parts sourcing and RMA logistics with the manufacturer
- You get the part at no charge when the manufacturer approves
- Our labor to install it is covered on Managed and Fleet plans
- We track warranty expiry dates for every machine on your route
- You receive a reminder 60 days before any manufacturer warranty expires
Refurbished machines
Refurbished machines come with their own extended warranty
When our shop technician refurbishes a machine — replacing compressors, rebuilding coin mechanisms, updating control boards — the refurbished unit ships with an extended warranty that goes well beyond the standard 90 days.
- 12-month parts & labor warranty on all refurbished machines
- 24-month compressor warranty on machines we recompressor
- Warranty is transferable if you sell the machine within the coverage period
- Warranty covers the full unit, not just the parts we replaced
- Warranty callback is scheduled within 48 hours, priority dispatch
- Written warranty document delivered with the machine and logged in our system
Request service
Schedule a repair or warranty callback
Fill out the form and our dispatch team will confirm your appointment window within one business day. For emergencies or active warranty callbacks, call us directly.
Day warranty coverage
Parts and labor, no exceptions.
Warranty callback window
Priority dispatch, $0 labor charge.
Month refurb warranty
Full unit coverage, transferable.