Site walkthrough
A route planner visits each of your locations, catalogues every machine by make and model, and maps your building's peak usage windows.
Process
From first call to steady route in 90 days
How your route goes from walkthrough to weekly service.
No black boxes, no vague promises. Here is exactly what happens when you bring your vending machines under Vending Route Hub management — from the first site survey to the recurring monthly reporting cycle.
Step 2 of 4
Route build · Week 2
The four-step onboarding
Every new account follows the same proven sequence
Most clients move from first call to steady weekly service in 90 days. Onboarding is deliberate because a badly planned route costs you downtime later.
Route build
We assemble a dedicated route calendar, assign a lead technician, and load your parts profile onto the assigned service vehicle.
Weekly service
Restocking, cleaning, and maintenance runs on schedule — with every visit logged and photographed for your records.
Monthly review
You receive a performance summary covering downtime, sales by machine, and adjustments for the month ahead.
Step 01 · Site walkthrough
We learn your machines before we touch them
During the walkthrough our planner documents everything that will affect how the route runs. We arrive with a tablet, a checklist, and no assumptions about your facility.
- Machine make, model, serial, and approximate age
- Current product mix and any contractual brand commitments
- Power, clearance, and access constraints per location
- Break schedules and peak foot-traffic windows
- Loading dock access, elevator availability, and security procedures
- Existing pain points reported by your staff or tenants
Step 02 · Route build
We design the route before the first visit
This is where most vending vendors cut corners. We spend the second week building your route properly so the service you get on day one is the service you get on day 400.
- Geography-optimized stop ordering to keep delivery windows tight
- Lead technician assigned with a named backup for every account
- Parts profile loaded so the truck carries what your machines need
- Product mix loaded into our handheld platform with your pricing
- Access credentials and site contacts registered in the dispatch system
- Emergency escalation path documented and shared with your team
Step 03 · Weekly service
The rhythm your site can rely on
Steady service beats dramatic rescues. Your assigned technician arrives on the same day each week, in the same window, with the same checklist — so your staff and tenants know what to expect.
- Restocking to planogram with product rotation and expiration sweeps
- Interior and exterior cleaning, plus spill and residue removal
- Coin mechanism and bill validator checks every visit
- Refrigeration temperature logging on every cold machine
- Photo-documented service ticket filed before the technician leaves
- On-the-spot repairs whenever the parts are on the truck
Step 04 · Monthly review
Numbers you can actually act on
At the end of each month you receive a route summary that goes beyond "we visited your machines." It tells you what is working, what is not, and what we recommend changing.
- Uptime percentage per machine and per location
- Sales trend by machine with month-over-month comparison
- Top and bottom performing SKUs across your route
- Downtime incidents, causes, and time-to-restore
- Recommended product mix adjustments for the next cycle
- Any parts on order or scheduled equipment replacements
What happens when
A typical 90-day onboarding timeline
Actual timing depends on machine count and site access, but this is what most new accounts experience.
Days 1–14 · Discovery and route build
Site walkthrough, machine cataloguing, route design, technician assignment, and parts profile setup. You receive a written route plan before the first service visit.
Days 15–60 · Stabilization
Weekly service begins. The first month is focused on clearing backlog issues — expired product, jammed validators, and neglected cleaning — so your machines return to a healthy baseline.
Days 61–90 · Optimization
With a clean baseline, we adjust product mix, refine route timing, and tune preventative maintenance intervals based on real usage data from your machines.
Day 91 onward
Month-to-month service agreement begins. No long-term lock-in, no cancellation penalty, no auto-renewal traps.
Ongoing
Quarterly business reviews for Fleet accounts, annual route audits for all others, and continuous adjustment as your facility changes.
Any time
24/7 emergency dispatch is active from day one — not just after onboarding completes. If a machine dies at 3 a.m., call the same number.
Common onboarding questions
What new clients ask before day one
How long is the first visit?
Do I need to be on site?
Can we keep our product mix?
What if our machines are old?
Can we start with one location?
Do you handle multi-tenant buildings?
Is there an onboarding fee?
What about after-hours access?
Full answers live on our FAQ page — or call (410) 488-9200 to talk through your specific situation.
Start onboarding
Book your site walkthrough
The first step in the process is a no-cost site walkthrough. Tell us where your machines are and we'll schedule a planner to visit.
Free site walkthrough
No cost, no obligation, no pressure.
Written route plan
Delivered before the first service visit.
Month-to-month after 90 days
No lock-in, no cancellation penalty.